FREQUENT QUESTIONS
What people ask before deciding
The questions we get the most before someone signs up, answered straight. If yours isn't here, write to us: a person replies.
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Does Vyrkon only build chat employees?
No. What you hire is a Digital Employee you define in your own words, and it works wherever you say: your website, your WhatsApp or your email. There it answers, quotes, books and charges with your catalog and your prices, reminds you of what matters and sends you reports. With the voice extra it replies with audio, and if you want it to answer the phone, our team turns that on. On top of that, Vyrkon X-Ray measures how you are doing today for free and scores you 0 to 100, at xray.vyrkon.ai.
When does my Digital Employee go live?
In minutes. You pay the monthly fee and AVA (our assistant) asks you seven short questions in a conversation of about 10 minutes: your business, your website and, in your own words, what you want it to do. With that your Digital Employee is born and reads your site and your documents. You add it to your website and link your WhatsApp and your email from Connections, in your portal, at no extra cost. Then you fine-tune it by chatting with it.
Can I cancel whenever?
Yes. Billing is monthly and you can cancel anytime: write to us —from Support in your portal or by email— and we cancel it. If you cancel before the next billing cycle, you won't be charged again. You keep your data and configuration in case you come back one day.
What happens with my customers' data?
Stored encrypted on managed cloud infrastructure, with data isolation between clients (each client only accesses their own). We never share, sell or use them to train public models. If you cancel and request deletion, we wipe them within 30 days.
Does it work in multiple languages?
Yes. Your digital employee detects each customer's language and replies in their language, whichever it is — no setup needed.
Does it connect to my store or my CRM?
With these, yes, today: Shopify, WooCommerce, HubSpot, Odoo and Clientify. It is the Connections extra (US$100 a month): connect the account once and your catalog, your prices and your stock update themselves, with no files to upload. If your system isn't on the list but can publish its data at a web address (a published spreadsheet, an export), that works too. And in Clientify, every new lead is created as a contact in your account.
What if my Digital Employee replies with something wrong?
Your portal logs every conversation. Mark a reply as “bad” with one click: it is logged so we can review it with you. And in My Employee you tell it in the chat —“never offer this”, “the right price is this”— and it applies the rule; anything that rewrites the employee tells you the credit cost before doing it.
Can I change plan or add extras later?
There is a single plan, so there is nothing to switch to: what you add are the extras, when you need them. Voice (US$47 a month) and the connections to your store or CRM (US$100 a month) are requested —from Support in your portal or by email— and our team switches them on; they are added to your monthly bill and you can cancel them anytime. Credit packs (from US$40) are a one-off payment, not a subscription. Calls are billed per minute spoken (US$0.2985), and our team sets them up too, on your number.
How much will it actually cost me?
What you see: US$50 a month, with no setup fee. A credit is one US cent (US$0.01) of real AI use, and your month brings 1,000 credits: with the recommended model, one reply costs about one credit. We let you know when you reach 80%. If you go over, your Digital Employee doesn't shut off: it keeps working and each extra credit is billed separately on your invoice, at US$0.04 each. If you'd rather plan ahead, order a pack beforehand.