Chat on your website
The chat on your site is the only part of your website that can answer questions. Connecting it means pasting one line of code into your page so that, from that moment on, whoever comes in gets an answer instead of leaving without asking.
What connecting it solves
People come in, don't find it, and leave
A website answers whatever somebody thought to write when they built it. Everything else — whether it works for my case, whether you reach my city, whether there's something cheaper — goes unanswered, and that person leaves without a trace that they were ever there.
The contact form is a letter into the void
Whoever fills out a form has no idea whether they'll get an answer in an hour or in three days, so many don't even try. The ones who do fill it out are left waiting, and by the time the reply email arrives they've lost interest or found someone else.
You don't know who was about to buy from you
No conversation, no contact. You can have a hundred visits in a day and end up without a single name, without a phone number, and without knowing what those hundred people came looking for.
How the connection works
It installs by pasting a snippet of code
You copy one line we give you in the portal and paste it into your site, the same way you paste the code of an analytics tool. There's no rebuilding the page and no touching the design: the chat appears on top of what you already have.
It answers with your business information
It answers with what you loaded: catalog, prices, coverage, hours and the questions you get asked most. If you connected your store or your catalog, it quotes with the real products instead of a hand-written list.
It saves every interested visitor with their contact details
When someone leaves their name, their email or their phone, it's saved in your portal along with what they came to ask about. At the end of the day you have a list of who was interested and in what, not a visit count.
What it does with this
Everything on this list works in production today.
- Installs by pasting a snippet of code into your site
- Answers with your business information
- Saves every interested visitor with their contact details
Chat on your website in a conversation
Un ejemplo de cómo atiende. No es una conversación real de ningún cliente.
ClienteHi, do you guys service window air conditioners?
Digital employeeHi. Yes, we service window units and mini-splits. Is it for a home or a business?
ClienteFor a business, I have four units
Digital employeeGreat. For four units at a business we handle it with a scheduled visit. What part of the city are you in?
ClienteDowntown. How much would it come to?
Digital employeePreventive maintenance starts at $85,000 per unit, and with four you get volume pricing. To give you the exact figure I need to know whether any are mounted up high.
ClienteTwo are up high. Can you call me?
Digital employeeOf course. Can you leave me your name and a number? They'll call you today, and I'll pass along that it's four units, two up high, downtown.
What you need to connect it
What the tool itself will ask you for. Worth having at hand before you start.
- A website where you can paste a line of code, of whatever kind it is
- Your business information loaded so the employee has something to answer with
- Nothing else: no plugin to install and no changing your website provider
What this connection does NOT do
The real limit, not a list of humility.
- It doesn't redesign your site or change what you already have published
- It doesn't chase the visitor with pop-up windows all over the page
- It doesn't ask for personal details before answering the first question
- It doesn't work if the code was pasted on one page and the visitor comes in through another
What data it touches
What travels is what the visitor writes and the contact details they leave themselves. They stay in your portal.
Frequently asked questions
How complicated is it to install the chat on my site?
You copy one line of code from your portal and paste it into the site, the same as the code of an analytics tool. There's no redoing the page and no changing hosting providers, and the design you already have isn't touched.
Does it work if my page is built on WordPress, Wix or custom-made?
It works on any site where you can paste a line of code, no matter what it's built with. All you need is access to edit the template or to use the space almost every platform leaves for external code.
Does the chat appear across the whole site or only on one page?
It appears wherever the code is pasted. If you put it in the general template it shows on the whole site; if you paste it on a single page, only there. It's the most common mistake: pasting it on one page and expecting the visitor to see it when they come in through another.
Can I disconnect Chat on your website whenever I want?
Yes, from your portal and with no paperwork. When you disconnect, the employee stops using that information right away and the rest of the conversation keeps working the same. Nothing stays tied down and there's no minimum term.
Do I need to know programming to connect Chat on your website?
No. The connection is set up from your portal by pasting the details the tool itself gives you, and if you get stuck we help you get it running. There's no code to write and nobody to hire for this.
Where are the conversations stored?
In your portal, separate from those of any other customer. There you can read each full conversation and see the leads it produced, without depending on the app the message came in through.
Connect Chat on your website from your portal
You hire the employee, go into the portal and connect Chat on your website in the channels or integrations section. If you get stuck, we help you.
Updated: 2026-09-02