Email is still where the quote requests, the purchase orders and the long questions arrive. Connecting it means your digital employee reads what comes in and replies from your own domain, not from a generic address.
What connecting it solves
The inbox is a black hole
Everything lands in the contact address mixed together: real customers, suppliers, ads and chain mail. What matters sinks under the rest, and the quote request that needed an answer turns up three days later.
Answering properly takes more time than there is
A customer email deserves a complete reply: price, terms, timelines. Writing it well takes fifteen minutes, so it gets pushed to “when there's a moment”, and that moment comes late or never comes.
Replying from a generic address works against you
When the reply comes from a free email address, the customer notices. On a large purchase that signal carries weight: it looks like an improvised business even when it isn't, and deals get lost over it.
How the connection works
Reads what arrives at the address you connect
You connect the address where your customers write to you and the employee reads the emails that arrive there. It doesn't touch your other accounts or your personal folders: only the mailbox you decide to connect.
Replies from your verified domain
The reply goes out from your own domain, not from a borrowed address. That means verifying the domain once, the same step any serious email tool asks for.
Leaves the full thread in the portal
Everything that was written stays in your portal, in order. You can read the whole conversation without opening the mailbox, and if someone on your team picks it up they know exactly what was promised.
What it does with this
Everything on this list works in production today.
- Replies to the emails that arrive at the address you connect
- Writes from your verified domain, not from a generic one
- Leaves the full thread in the portal
Email in a conversation
Un ejemplo de cómo atiende. No es una conversación real de ningún cliente.
ClienteGood afternoon, I need a quote for 200 units of product A delivered to Cali.
Digital employeeGood afternoon. For 200 units of product A the unit price is $12,400, for a total of $2,480,000 plus VAT.
ClienteAnd is freight to Cali included?
Digital employeeFreight to Cali is quoted separately and for that volume it runs between $180,000 and $240,000 depending on the carrier. Delivery takes 3 to 4 business days.
ClienteDo you offer 30-day credit terms?
Digital employeeCredit terms are approved by the sales department based on a customer credit review. I'm passing your request along so they can reply with the exact terms.
ClientePerfect, I'll be waiting.
Digital employeeThank you. The quote for the 200 units stays in writing in this same thread, and the sales team will write to you about the credit.
What you need to connect it
What the tool itself will ask you for. Worth having at hand before you start.
- Your own domain, something like yourbusiness.com, so replies can go out from there
- Being able to add a few records to the domain to verify it: it's once and it doesn't repeat
- Deciding which email address gets connected, for example the contact one or the sales one
What this connection does NOT do
The real limit, not a list of humility.
- It doesn't go into your personal email or into accounts you don't connect
- It doesn't send bulk email or advertising campaigns from your domain
- It doesn't delete or archive anything in your inbox
- It doesn't reply from your domain until verification is complete
What data it touches
What travels is the content of the emails in the mailbox you connect. The threads are stored in your portal.
Frequently asked questions
Why does my domain have to be verified?
So the replies go out from your own address and not from a borrowed one. It's the same step any serious email tool asks for: adding a few records to the domain, once. Without that, nothing is answered from your domain.
Is it going to read all my email?
No. Only the mailbox you decide to connect, for example the contact one or the sales one. Your other accounts and your personal folders stay outside the reach of the connection because they are never connected.
Can it send email campaigns to my customer list?
No, and that is deliberate. This connection replies to email that comes in; it doesn't send outbound email to lists. Sending campaigns from a freshly verified domain is also the fastest way for that domain to end up marked as spam.
Can I disconnect Email whenever I want?
Yes, from your portal and with no paperwork. When you disconnect, the employee stops using that information right away and the rest of the conversation keeps working the same. Nothing stays tied down and there's no minimum term.
Do I need to know programming to connect Email?
No. The connection is set up from your portal by pasting the details the tool itself gives you, and if you get stuck we help you get it running. There's no code to write and nobody to hire for this.
Where are the conversations stored?
In your portal, separate from those of any other customer. There you can read each full conversation and see the leads it produced, without depending on the app the message came in through.
Connect Email from your portal
You hire the employee, go into the portal and connect Email in the channels or integrations section. If you get stuck, we help you.
Updated: 2026-09-02