Phone
The phone is the channel where you lose the most: if nobody answers, not even a message is left behind. Connecting it means your digital employee answers the calls out loud, resolves what it can and puts in writing what happened.
What connecting it solves
An unanswered call leaves no trace
An unread WhatsApp message is still there tomorrow. A missed call is a number on a list that almost nobody calls back, and on the other end there is someone already dialing the next business in the search results.
All the calls come in at the same time
The phone doesn't form a queue. If three calls come in at once, two hear a busy tone, and it's usually at exactly the busiest hours: Monday morning, the day of the promotion, the day the ad went out.
What was said doesn't stay anywhere
After a ten-minute call, what's left is whatever someone managed to jot down on a piece of paper. Not the exact order, not the address, not what was promised; and whoever answers next time starts from zero.
How the connection works
It answers with a voice, not with a menu
Whoever calls talks normally and the employee answers out loud, with no press one for sales or two for support. It understands what it's asked in ordinary language and answers with your business's information.
It handles several calls at once
There is no single line to get busy: if five calls come in at the same time, all five get answered. Rush hour stops being the moment when you lose the most customers.
It leaves a written summary of every call
When it ends, a summary of what was said stays in your portal, with the contact details of whoever called and what they asked for. That's what lets you follow up without depending on someone having remembered to write it down.
What it does with this
Everything on this list works in production today.
- Handles several calls at the same time
- Leaves a written summary of every call
- Billed per minute talked, separate from the plan
Phone in a conversation
Un ejemplo de cómo atiende. No es una conversación real de ningún cliente.
ClienteHello, hi. I'm calling to find out if you have availability for tomorrow.
Digital employeeHi. Yes, we have room tomorrow. What service would it be for?
ClienteFor a general check on the car.
Digital employeeGreat. Tomorrow I have 8 in the morning, 10, and 2 in the afternoon free. Which one works for you?
Cliente10 works for me.
Digital employeeDone, tomorrow at 10. Can you confirm your name and the car's license plate?
ClienteIt's under Marcela Ruiz, plate HTK 482.
Digital employeeBooked for Marcela Ruiz, plate HTK 482, tomorrow at 10. The confirmation is on its way to you and the team sees it written down.
What you need to connect it
What the tool itself will ask you for. Worth having at hand before you start.
- A phone number to answer on; if you don't have one, one can be obtained
- Deciding what it should resolve on its own and in which cases to hand off to a person
- Keeping in mind that the phone is billed per minute talked, separate from the plan
What this connection does NOT do
The real limit, not a list of humility.
- It does not go out and call contact lists: it answers the calls that come in
- It does not take payments by phone or ask for card details during the call
- It does not replace an emergency: what needs a person, it hands to a person
- It is not included in the plan price; the minutes are billed separately
What data it touches
The audio of the call travels so it can answer, and the written summary stays in your portal.
Frequently asked questions
What happens if several calls come in at the same time?
All of them get answered. There is no single line that gets busy, so rush hour stops being the moment when you lose the most customers. That is exactly the difference from a phone answered by a person.
Is the phone included in the plan price?
No. Calls are billed per minute talked and go separate from the plan, because the cost depends on the phone carrier and the country. In the portal you see the minutes used so there are no surprises at the end of the month.
How do I find out what was said on a call?
When it ends, a written summary stays in your portal, with the contact details of whoever called and what they asked for. That's what makes follow-up possible without depending on someone having managed to jot something down on a piece of paper.
Can I disconnect Phone whenever I want?
Yes, from your portal and with no paperwork. When you disconnect, the employee stops using that information right away and the rest of the conversation keeps working the same. Nothing stays tied down and there's no minimum term.
Do I need to know programming to connect Phone?
No. The connection is set up from your portal by pasting the details the tool itself gives you, and if you get stuck we help you get it running. There's no code to write and nobody to hire for this.
Where are the conversations stored?
In your portal, separate from those of any other customer. There you can read each full conversation and see the leads it produced, without depending on the app the message came in through.
Connect Phone from your portal
You hire the employee, go into the portal and connect Phone in the channels or integrations section. If you get stuck, we help you.
Updated: 2026-09-02