Your own system
Not every business runs on a well-known platform, and that shouldn't leave it out. If your system can publish a list at a web address, your digital employee reads it. This is the catch-all connection, and it works even with a spreadsheet.
What connecting it solves
The system is your own and isn't on anybody's list
Plenty of companies run on a system built to measure years ago. It works fine and nobody is going to replace it, but it doesn't show up in any tool's integrations list, so they always end up left out.
The data is there, but locked in
The information exists and it's correct: in a database, in a report, in a shared sheet. The problem isn't having it, it's that no other tool can read it without a project in between.
Integrating usually means hiring someone
The usual answer is “it can be done, it has to be developed.” That's time and budget a small business isn't going to spend just to find out whether the digital employee is worth it.
How the connection works
It reads a web address that returns a list
You give it an address that serves a CSV or JSON file and it reads your catalog from there. That's the format almost any system exports, so there's usually nothing new to program.
A published spreadsheet is enough
If you don't have a system, a Google Sheet published as CSV works just as well. You update the sheet the way you always do and the employee reads the current version, with nothing to install.
It recognizes columns by their name
It looks for name, price and stock columns, and it understands several ways of naming them in Spanish and in English. If it can't find at least the name plus the price or the stock, it says so instead of loading whatever it found.
What it does with this
Everything on this list works in production today.
- Reads a CSV or JSON file published at the address you give it
- Works with a Google Sheet published as CSV, with nothing to program
- Set up with the address and, if needed, an access key
- Recognizes only the columns it understands: name, price, stock
Your own system in a conversation
Un ejemplo de cómo atiende. No es una conversación real de ningún cliente.
ClienteHi, do you carry spare parts for farm machinery?
Digital employeeHi. Yes we do. Which part, and for what machine?
ClienteAir filter for a combine harvester, part number 4206.
Digital employeeAir filter, part number 4206, is $214,000 and there are 6 units in stock.
ClienteIs that one original or aftermarket?
Digital employeeAccording to the list, part number 4206 is classified as original. There's also an aftermarket one, 4206-A, at $138,000.
ClienteHow long does it take to get to Villavicencio?
Digital employeeDelivery time is confirmed by the shipping team, depending on the carrier. Can you leave me your name and phone so they confirm today?
What you need to connect it
What the tool itself will ask you for. Worth having at hand before you start.
- A web address that serves a CSV or JSON file with your products
- That file must have at least a name column and a price or stock column
- If the address is private, the access key that has to be sent
- The file must be under 15 megabytes and reachable from the internet
What this connection does NOT do
The real limit, not a list of humility.
- It doesn't write to your system: it only reads the list you publish
- It doesn't connect to a database directly, it needs a web address
- It doesn't guess columns it doesn't recognize: if the file isn't shaped like a catalog, it rejects it
- It doesn't reach addresses inside your internal network, only what's public on the internet
What data it touches
The only thing that travels is the content of the file you publish at that address. The connection is read-only.
Frequently asked questions
What does my system have to publish in order to connect?
A web address that serves a CSV or JSON file with your products. That's the format almost any system exports, so there's usually nothing new to program: it's enough to expose a report that already exists.
Does it work if I don't have a system and keep everything in a spreadsheet?
It does. A Google Sheet published as a CSV file works just like a system. You update the sheet the way you always do and the employee reads the up-to-date version, without installing or hiring anything.
How does it know which column is the price?
It recognizes columns by their name and understands several ways of writing them in Spanish and in English. If it can't find at least a name column and a price or stock column, it rejects the file instead of loading whatever it found.
Can I disconnect Your own system whenever I want?
Yes, from your portal and with no paperwork. When you disconnect, the employee stops using that information right away and the rest of the conversation keeps working the same. Nothing stays tied down and there's no minimum term.
Do I need to know programming to connect Your own system?
No. The connection is set up from your portal by pasting the details the tool itself gives you, and if you get stuck we help you get it running. There's no code to write and nobody to hire for this.
Where are the conversations stored?
In your portal, separate from those of any other customer. There you can read each full conversation and see the leads it produced, without depending on the app the message came in through.
Connect Your own system from your portal
You hire the employee, go into the portal and connect Your own system in the channels or integrations section. If you get stuck, we help you.
Updated: 2026-09-02